Legal

Cookies Policy

How Bus-service.com uses cookies and similar technologies to improve your browsing experience.

Last updated: 1 January 2025. This policy explains what cookies are, how we use them and how you can control them.

1. What Are Cookies?

Cookies are small text files that are placed on your computer, tablet or mobile device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience and supply information to website operators.

Cookies may be set by the website you are visiting (“first-party cookies”) or by third-party services that appear on the page (“third-party cookies”). They can be “session cookies” (deleted when you close your browser) or “persistent cookies” (stored on your device until they expire or you delete them).

2. Cookies We Use

Essential Cookies

Always Active

These cookies are strictly necessary for the website to function and cannot be switched off. They are usually set in response to actions you take, such as setting your privacy preferences, logging in or filling in forms.

Cookie Name	Purpose	Duration
PHPSESSID	Maintains your session state across page requests (e.g. form data, quote progress).	Session
cookie_consent	Stores your cookie consent preferences so the banner is not shown repeatedly.	12 months
csrf_token	Protects forms against cross-site request forgery (CSRF) attacks.	Session

Analytics Cookies

Optional

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us understand which pages are the most popular, how visitors navigate the site and where they encounter problems. All data collected is aggregated and anonymous.

Cookie Name	Provider	Purpose	Duration
_ga	Google Analytics	Distinguishes unique visitors by assigning a randomly generated identifier.	2 years
_ga_*	Google Analytics	Maintains session state for Google Analytics 4 measurement.	2 years
_gid	Google Analytics	Distinguishes users for the purpose of counting page views per session.	24 hours

We use Google Analytics with IP anonymisation enabled (the last octet of your IP address is masked before storage). No personally identifiable information is sent to Google. For more information, see Google’s Privacy Policy.

Preference Cookies

Optional

These cookies enable the website to remember choices you make (such as your preferred language or region) and provide enhanced, more personalised features.

Cookie Name	Purpose	Duration
lang_pref	Stores your preferred language selection (EN, DE, ES) so the correct version is loaded on return visits.	12 months
recent_quotes	Remembers your recent quote parameters (route, dates, passenger count) for convenience when returning to the booking form.	30 days

3. Third-Party Cookies

Some cookies on our website are set by third-party services that appear on our pages. We do not control these cookies. The main third-party services we use are:

•

Google Analytics. website traffic analysis with anonymised IP. Opt out via the Google Analytics browser add-on.

•

Google Maps. embedded maps on route and destination pages may set cookies. See Google’s Privacy Policy.

•

Stripe / PayPal. payment processing widgets may set cookies to detect fraud and facilitate secure transactions.

4. How to Manage & Delete Cookies

You can control and manage cookies in several ways:

Cookie Consent Banner

When you first visit our website, a cookie consent banner allows you to accept or decline optional cookies. You can change your preferences at any time by clicking the “Cookie Settings” link in the website footer.

Browser Settings

Most browsers allow you to refuse cookies or delete existing cookies through their settings. The steps vary by browser:

• Chrome: Settings → Privacy and Security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions → Manage and delete cookies

Google Analytics Opt-Out

You can prevent Google Analytics from collecting your data by installing the Google Analytics Opt-out Browser Add-on.

Please note: blocking essential cookies may affect the functionality of our website. You may be unable to complete booking forms or maintain a session if session cookies are disabled.

5. Changes to This Policy

We may update this Cookies Policy from time to time, for example when we add new services or change our cookie providers. The “last updated” date at the top of this page indicates the most recent revision. We encourage you to review this page periodically.

6. Contact Us

If you have any questions about our use of cookies, please contact our Data Protection Officer:

E-mail: [email protected]

Telephone: +31 20 808 0046

For more information about how we process your personal data, please see our Data Privacy Policy.

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