Data Privacy Policy

How we collect, use and protect your personal data in compliance with the GDPR.

Bus Service Europe, operated by BCS Travel B.V. ('we', 'us', 'our'), is committed to protecting your personal data. This policy explains how we collect, use and safeguard your information in compliance with the General Data Protection Regulation (GDPR).

Data Controller

BCS Travel B.V., Amsterdam, Netherlands. Contact: [email protected].

What data we collect

Information you provide

Name, email address, phone number, company name, and travel details — submitted via our quote request forms and email correspondence.

Automatically collected

IP address, browser type, pages visited, and cookies (see our Cookie Policy).

How we use your data

  • • To respond to quote requests and provide our services
  • • To communicate about your booking
  • • To improve our website and services
  • • To comply with legal obligations

Legal basis for processing

Consent — when you submit a form on our website
Contractual necessity — to fulfil your booking
Legitimate interest — to improve our services and website

Third parties

We may share data with: transport partners (drivers, subcontractors) to fulfil bookings; payment processors; analytics providers (Google Analytics). We do not sell your data.

Data retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations, typically no longer than 3 years after your last interaction.

Your rights

Under the GDPR, you have the following rights:

Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object

To exercise any of these rights, contact us at [email protected].

Changes to this policy

We may update this policy. The latest version is always available on this page.

Contact

For data protection enquiries: [email protected] or write to BCS Travel B.V., Amsterdam, Netherlands.

Last updated: March 2026